Where’s My Stuff?

You’ll find the most updated information about your order by visiting Your Account and tracking your orders:

Tracking Says “Delivered;” Package Not Received
Seller Order Not Received
Tracking Packages
Viewing Shipping & Delivery Dates
Item Missing from Shipment
Order Shipped Internationally Not Received
Tracking Doesn’t Match Carrier’s Website
My Package is Being Delivered by a Carrier I Don’t Recognize
Tracking Says “Delivered;” Package Not Received
Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days.

If you’ve waited a couple of days and you still don’t have the package:

See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
Contact the carrier. Ask if they have additional information about the package’s location. (Have your tracking or delivery confirmation number handy.) If you package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.
Most packages arrive by the estimated delivery date listed in . If you don’t receive the package by then, please allow an additional day or two for the package to be delivered. Please note that carriers may deliver packages up until 8 p.m.